Business Description:
Homefix Custom Remodeling is a home remodeler specializing in high quality roofing, windows, doors, siding, insulation, quartz countertops, and accessible baths.
5 141 reviews
Categories
remodeling & major home repairs
Homefix Custom Remodeling Vienna
8618 Westwood Center Dr, Vienna, VA 22182, USA
(703) 789-9999
http://www.homefixcustomremodeling.com

Service

Total Experience

Will Recommend

Paul G.

Dumfries, VA
Homefix Custom Remodeling Vienna

Good Work, But Needs to Improve Communication

Homefix Custom Remodeling did a good job on the work itself. They replaced the windows and also worked on the roof and siding. The work they did was okay. They came in and got the work done. They also had to work around the weather and was accommodating of that. However, after the work was completed, there was a lack of communication. There were a few things that needed to be fixed and they didn't follow up as soon as they had promised me. Then, there was also an issue with the payments. It took them a while to set that up and nobody followed up with me to let me know when the payment was starting or where to send it. So the first contact I have with them is that I'm delinquent.

comments

Paul, thank you for providing feedback about your experience working with HCR. While it appears that all of your concerns were ultimately addressed, we apologize for the lack of communication that further complicated the matter for you. We want to assure you that you are an HCR Customer For Life, and should you need anything in the future we will work to show you that we took your feedback and put it to use.

If there are any outstanding issues, or if there is any additional feedback you would like to provide, we would encourage you to contact our Communications Manager Will Hess at 443 297 5104 or whess@homefixcr.com

 Homefix Custom Remodeling Vienna commented on 02/26/2019
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