After our first termite inspection and paying over a thousand dollars I found obvious rot going on under our house in the crawl space. It was not brought to our attention until I found it a few months later doing my own inspection. After calling their office twice to get someone just to explain why this may have been missed I never got a response. Then I just happen to catch one of their employees at a neighbors house two doors down and told him I needed to speak to him about an issue and he never stopped by. I guess they just don't care about their customers much.