We worked with Arctic Heating and Air in the past year or so and overall they did a good job. We weren't extremely impressed with anything they did but they came out, got the maintenance that we needed to be done, and were on their way. I found it a little hard to get in contact with them at first but they seemed to communicate very well throughout the work process itself. Everything went well and they got our unit back to it's usual working state. The team that came out was nice and they seemed to know what they were doing.