I had my first carpet buying experience from Valley Remnants & Rolls, and everything was fine. I worked with Jack, who was really nice and very helpful! We like the carpet that we purchased, and the guy who came and installed it did a fabulous job! He did it all by himself and did great work! I will say that I was surprised about the carpet pad not being as thick as I would have expected it to be. I asked Jack for a decent pad, which wasn't cheap or expensive, and I know that having a thicker pad tends to prolong the life of the carpet. Maybe there was some miscommunication there because I was expecting a thicker pad for my carpet. There was also a $95 charge to the bill aside from the carpet and pad we bought. Other than that it was a great experience and I would definitely recommend them!