This was my first time using Carpets and Us. They installed new carpeting in my living room and stairs. The installer ended up being here a lot longer than either one of us expected, so, when he was finished, I didn't take the time to look everything over really well before he left. When I did look the carpeting over later that evening, I was not happy with the way the stairs were done. I noticed there were a lot of flaws. I called them up the next day and told them and they sent someone out to redo them. He pulled up the carpet on the stairs and reinstalled it. I am happy with the new carpet and I would use them again. The guys were very nice and their prices were very fair. I would recommend them to other people.