I had such a wonderful experience once before with Craig Van Lines that I contacted them again to store my furniture. It was stated that my furniture needed to be in an air conditioned space or environment and 98% of my furniture was properly stored in an air conditioned warehouse but the other 2% of my furniture went somewhere else. I'll give them high scores across the board except for this mishap which Craig Van Lines is going to replace the furniture that got damage while in their possession. Their workers are professional and friendly. Overall I think Craig Van Lines is a good company for I never had any other problems before this and I don't think it warrants a bad review or a discontinue of my business - I would use them again.