Craig Van Lines

Business Description:

Fourth-generation movers serving Arlington, Fairfax, and all of Northern Virginia, Maryland and DC.

Categories

moving & storage
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Jr's Review

Service

Total Experience

Will Recommend

Bristow , VA

Craig Van Lines

Poor customer service

Craig Van Lines added $140.00 to their initial estimate after I booked them. After I called them to book, they sent over the final paperwork for me to sign. Luckily, I saw they increased the price on the paperwork from their initial estimate. When I asked why the price went up for no reason, I was told it was to pack TVs and Fred must have forgot to include it on the initial estimate. They stated they always charge to pack TVs. I asked them to honor their initial estimate that was given a week prior since it was their error and I was told no. After giving me the run around for an hour, the front office worker told me they would to talk to Fred about honoring their initial estimate and they would get back to me immediately. After I didn’t hear from them for 48 hours I canceled and went with a different company. I would never reccomend them.