Business Description:
Fourth-generation movers serving Arlington, Fairfax, and all of Northern Virginia, Maryland and DC.
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Categories
moving & storage
Craig Van Lines
7500 Alexander Sophia Ct #201, Gainesville, VA 20155, USA
(703) 273-8852

Service

Total Experience

Will Recommend

Connie G.

Mc Lean , VA

Craig Van Lines

Bad experience

We recently used Craig Van Line for a local moving including packing service. Their movers did good at the beginning at my old house. They kept asking us if they can have some of our furniture that we were going to donate to Charity for themselves and they also packed those for themselves.
However, when we got to our new place, things completely changed. They did not put cover on stair railing and did not put protective carpet cover but rushed walking in and out with dirty shoes. They only put carpet cover after I requested.

At late 9pm after they finally left all the boxes everywhere in my new place, they sit down for 30minites to come up with the charges and asked me to write down it was good job done. The actual charge came up total $6,520 ( about $1,000 more than the estimate). We were so tired at that point, so we just cut the check and gave them some cash for dinner, but did not feel it was appreciated.

We are very disappointed and upset after opening boxes and boxes on the following day, finding that all the empty shopping bags and empty boxes from our old house were been packed. They also packed our sofa pillows, three in a large box with lots papers, which was totally unnecessary, but only became billable charges.

The most disappointment was we lost all the TV cable/charge cords their movers took off from our old house. We called their office several times and also emailed their owner. As of today, we still have not heard back from them where out TV power cords are.

Never use this business again!!!