This was my first time using Craig Van Lines. They had two moves for me a week apart. One of the moves that took place they forgot my patio furniture. I called and called them numerous times about this issue and it was never resolved. We ended up having to move the patio furniture ourselves piece by piece. They eventually called us six weeks later regarding this issue and by then we had already taken care of it. The work that was done the loaders did take great care with my belongings and they did deliver. They were very nice and respectful and I appreciate that greatly. I think the person in charge of the move maybe had a communication/ language barrier and really did not get a grasp on what I was trying to get across to him. Everything else went really well except that one issue.