Honest Install

Business Description:

Honest Install is one of Dallas/Ft. Worth's premier Home Entertainment & Commercial Audio/Video installers.

Categories

home theater & automation
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Louis' Review

Price for Value

Service

Total Experience

Dallas, TX

Honest Install

Great guys to deal with!

Honest Install did a good job on the install, and I liked their responsiveness. They came right out when I called them. This was my first time working with them, they were recommended to me by a friend.
I had them come in for a new house audio and video install for music and TVs. However, getting them come out to follow up takes time. The system they recommended is okay, but not great. It doesn't have a volume indication in the same room so I have no idea if it's on or not unless I go listen in the room. There's no way to adjust the volume other than just to listen, come back and adjust it, go back and listen, and repeat. It usually takes 5-10 minutes for me to get it right. However, other than that everything was great. Honest Install were great guys to deal with, and I would use them again.

comments

We appreciate the clients feedback. We always strive to send out a service technician as quickly as possible and are disappointed to hear that this may not have been the case. We also try to address issues over the phone immediately and assist in that format as best as possible until a technician can be sent out on site. In the future we will continue to work hard to ensure clients issues do not linger.

For the specific issues of this job, there were a few limitations that were a result of the home being prewired (before Honest Install's work). We hope that we can address this volume preference in the future with an easy fix or update to the system. In addition, we would be happy to provide another quick user tutorial to help with familiarity of the system.

We value you and your business, Louis, and look forward to working with you again!

-Caleb S, Customer Experience Associate

Honest Install commented on 04/27/2015