First of all, I spoke with Chris, from Honest Install, probably three different times on the phone. Each time he was able to walk me through the entire process, letting me know how everything was going to be completed, how long it was going to take, and all the cables and hardware needed to do it. He showed up on time with CJ to do the work, and they did it within the time frame they had allotted to complete the job in a timely manner. They were tidy and neat, and they cleaned up after themselves, not making a mess. Everything was operating when they left, and they showed me and my wife how to make it all work on our own.