We have had nothing but problems from the moment of incomplete installation. Everything about this company is a total disaster. We haven’t had our unit 2 years and have a dozen people out here from Dodrill time and time again to correct their incompetent service and technicians. $13,000 and nothing is reliable except the fact the unit is going to completely stop and leave us freezing or burning hot every couple months. I cannot stress to you enough that this is the last place anyone should choose. Did we get a warranty? Yes. Will our family be completely out after that warranty of 12 years ends? Absolutely - because it hasn’t worked properly from the first day. We were sold on this company because we were told if it wasn’t right EVER they would make it right, but their installation was the guarantee. The people who installed it didn’t even make sure it worked before they left. We know this because they didn’t finish the job connecting it to our home to even know if it worked. This is incredibly frustrating and the time away from work each occurrence there’s a breakdown doesn’t make this any better.