Business Description:
At Dodrill Comfort & Energy Solutions, we are proud to serve the local residents and businesses as the trusted expert in all things HVAC!
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Categories
heating & air conditioning
Duct Cleaning
Dodrill Comfort & Energy Solutions
420A Old Goff Mountain Rd, Cross Lanes, WV 25313, USA
(304) 776-8094

Service

Total Experience

Will Recommend

T L M.

Charleston, WV

Dodrill Comfort & Energy Solutions

Service tech great, administration staff, not so much

Look the technician would have gotten 5 stars if it were based on his work alone, but he informed me he needed to order a part and would be back the NEXT day but I had to pay the full payment up front. The reason I gave the total experience one star is because after I was informed about paying in full before the job was completed I.called the office and was informed that the repairs would not be completed without full payment up front.. The reason I wanted to pay half up front and half upon l completion of the job was because I wasn't sure if the technician would complete the job the next day and sure enough he did not come back the next day.. The work was completed on the third day. Now that is probably trivial to most of you but when you pay for service at a premium price you expect premium service not only in the field but in the office too. As far as recommending them, I cannot in good faith recommend them to a friend based on their office personnel and the value of their service (shame on me for paying what I paid).