I WOULD RATE THIS SERVICE AS ONLY FAIR BECAUSE OF THE TREATMENT WE RECEIVED BY THE FRONT DESK AT YOUR OFFICE.

WE HAND CARRIED OUR CONTRACT AND DEPOSIT TO THE POST OFFICE AND MAILED IT FROM INSIDE THE POST OFFICE BUILDING. EVEN THOUGH, ACCORDING TO YOUR OFFICE MANAGER, THE MAIL IS DELIVERED TO YOU BY THE POSTMAN TO THE FRONT DESK AND NOT TO A MAILBOX, OUR ENVELOPE WAS INTERCEPTED.

MY CHECK FOR MY DEPOSIT WAS WASHED AND CASHED BY AN INDIVIDUAL. WHEN I TOLD THE OFFICE MANAGER THE PROBLEM, SHE SAID I COULD JUST GO TO MY BANK AND THEY WOULD GIVE ME MY MONEY BACK AND THAT SHE COULD NOT HELP ME. I HAD TO FILE POLICE REPORTS, CONSUMER REPORTS CONTACT THE ATTORNEY'S OFFICE THEN CLOSE MY ACCOUNT AND GET MY BANK TO REFUND ME THE MONEY. I HAD TO PAY THE DEPOSIT TO YOU AGAIN. I WAS NOT GOING TO PAY WITH ANOTHER CHECK, SO I USED A CREDIT CARD. YOU HAD THE NERVE TO CHARGE ME A CREDIT CARD FEE WHICH UNDER THE CIRCUMSTANCES IS REALLY, REALLY POOR CUSTOMER SERVICE.

WHEN I ASKED THEFRONT DESK TO SPEAK TO ONE OF THE PRINCIPLES OF THE COMPANY, I WAS TOLD NO ONE WAS THERE AND THAT SHE WAS THE OFFICE MANAGER. SHE THEN PROCEEDED TO SAY SHE COULD NOT HELP ME NOR WOULD SHE GIVE MY ANY INFO ABOUT THE OWNERS OR VOLUNTEER ANY INFO ON WHO BESIDES HER I COULD SPEAK WITH. I TRIED CALLING THE PHOENIX OFFICE AND IT SOUNDED LIKE THE TUCSON OFFICE ANSWERED THAT PHONE LINE TOO. I TRIED LOOKING UP THE OWNERS AND GOT THEIR NAMES (O'HAIR) BUT THE ONLY MAILING ADDRESS AVAILABLE WAS TO THE TUCSON OFFICE LOCATION WHICH EVEN IF A CERTIFIED LETTER WAS SENT IT WOULD GO TO THE FRONT DESK.

TREVOR, THE ESTIMATOR, CAME BY OUR HOME AND MY HUSBAND PAID HIM THE BALANCE WITH A PERSONAL CHECK AND DID GET A HANDWRITTEN RECEIPT. HOPEFULLY THAT CHECK MAKES IT TO THE CORRECT PLACE AND IS BANKED BY THE PAINT KINGS. HAD I BEEN HOME, I WOULD HAVE INSISTED ON HAND CARRYING A CHECK DOWN THERE AND GETTING A BETTER RECEIPT. YOU BETTER BELIEVE I WILL BE CHECKING MY BANK ACCOUNT DAILEY TO ENSURE THE CHECK CLEARS TO THE PROPER PARTY.

THE GENTLEMEN THAT PAINTED OUR HOUSE WERE GREAT-POLITE AND PROFESSIONAL-VERY NEAT AND FAST AS WELL AS HARD WORKING. THE ESTIMATOR WAS GREAT TOO. I GIVE THEM 5/5 STARS. YOUR FRONT DESK 0/5 STARS.