My house was leaking water and I had no idea where so I called to get a quote but then decided to wait for my landlord to call me back with the number to her plumber of choice. Right after I hung up they called back and asked if I needed assistance, and I did. Over the phone they helped me locate the problem and then made a suggestion on how to fix it. Thanks to Topgun plumbing I fixed the leak myself, spent very little money and didn't have to wait at all! That phone call has made me a customer for life!