My experience with My Plumber has been an unbelievable one from people coming to my home clearly doing something to cause our wattage to go out the roof causing enormous electric bills as showed to us by our electric company. The issue started the very day a HVAC person came to do a basic AC check leaving us saying it would be over a thousand to fix issues he supposedly found. Come to find out later on the issue with our wattage started the very day and timeframe My Plumber was at our house April 13, 2017. Needless to say, once we found out the issue with the wattage we called my plumber back and they were going to send someone to see if there was a mechanical failure causing the issue per our electric company. Well, the second HVAC person came right in making it pretty evident he didn't want to go over it and starting repeating what the first plumber said and that wasn't what he was there for. He asked for a ladder when he realized he needed to do something so he was going into the attic. I asked shouldn't you have a ladder and he did just didn't want to get it. He made an absolute mess and made no effort to clean it up. Needless to say, we had another company come out to see if they could find the issue and they did. The estimate wasn't nearly what my plumber quoted and he even fixed other things and just charged us $50 for the check. From here it only gets worse from employees lying for one another, saying they were going to call you back and don't. A resolution manager named Sharon is beyond unprofessional and makes no effort to resolve issues instead she just insults you basically calling you a liar and right down to my plumber creating problems that ultimately they do not accept the responsibility for. You have a supposed customer service manager named Anthony playing all sorts of games on the phone to keep you from speaking with anyone in charge. An official complaint will be submitted regarding not following through with another customer who was misplaced from his home because of an major error made by my plumber. He is also a senior citizen and I have found reviews of other senior citizens complaining about being taken advantage of by this company. I'm appalled at the down right unprofessionalism I've seen. I have dealt with alot of companies and this by far is one of the worst. Unethical, dishonest, rip-off and it seems to be a company wide issue. Oh, and far as a corporate office I have yet to find one it seems all the offices are routed to the same number. I would like to add when the second HVAC person came to our home he did try to charge us $140 which we couldn't believe but after he contacted his office that didn't happen. Also, it took over two weeks to even get a call from Sharon. Francis a dispatcher I believe is the person I initially spoke with about our situation and my fathers. She was supposed to be passing my information on to Sharon. When Sharon hadn't called Francis was supposed to be trying to contact her again then calling me back the next day. Francis never called back and it took some frustration speaking with a customer service representative to finally get Sharon to call me. I believe I've covered just about everything regarding this situation other than we had another company come out to my home to give us an estimate without letting them know the over $1400 estimate My Plumber gave us. He came back with an estimate of $295 parts and labor and he found out why our wattage was out the roof. Like I said before I can't clearly say it was the My Plumber technician but I wasn't pursuing it after the first conversation I had with Sharon about it. The lack of a timely response or concern for myself and my father as customers clearly was not a priority. Sharon never called us as she was supposed to about the outcome of my fathers situation I again had to try to contact her. A good Resolution Manager would have never let it get to this point. My research shows I'm not the only customer having dealt with similar issues.