This was our first time using Arrow Glass and Mirror, and we would definitely use them again. They came out and replaced the glass in three separate seven foot windows for us, and it looks great. I was not home when they were there, but my husband said they were very professional, and the lead guy was very attentive in making sure everything was done correctly. They had to stand up on ladders to reach the area they were working in, and I know it couldn't have been the easiest. I was pleased that they were on time, and they cleaned up after themselves.