He was at least 4 hrs late. Never did call to say he was coming or apologize for being late. Stayed on the phone the whole time while checking freon. That call was about 15 minutes long. Never looked at or checked main unit. Did check outflow temp at inside vents. Said it only took him an half hour plus $ 7.00 fee. Total bill was $105. something. To tell the truth, if he had not been on the phone, he could have left in 15 minutes or less.

I would, if I ever have the chance, I would still recommend your company.