CHARGED ME $450 TO REPLACE THE HEATING ELEMENTS IN MY HOT WATER HEATER. I AM NEW TO THE AREA AND DON'T KNOW MANY PEOPLE YET, MY WIFE WAS ON ME TO GET THIS REPAIRED. I TALKED TO TWO OTHER PLUMBERS AFTER HAVING THIS DONE, DAVIS PLUMBING SAID THEY CHARGE A FLAT $220 MATERIAL & LABOR. MY LONG TIME PLUMBER IN KANSAS CITY SAID HE DOES THOSE FOR $200 M&L. KRAMER WAS ALSO 3 HOURS LATE TO THE APPOINTMENT AND ONLY CAME AFTER I CALLED THEM A SECOND TIME. I ASKED FOR AN ESTIMATE TO REPAIR ONE OF THE 2 FURNACES IN MY HOUSE AND THEY NEVER GOT BACK TO ME WITH A NUMBER. BEWARE BEWARE BEWARE OF THIS COMPANY, I WILL NOT USE THEM EVERY AGAIN.