We were having some trouble with our truck, and I called first thing the next morning. They were willing to have me come and bring the truck in as soon as possible. He heard and understood what I was saying was the problem, and immediately took it on a test drive. He came back and laid out the possibilities of what the problem was, and whether or not we could get the truck back home without problems. He even demonstrated what was wrong using another clutch plate, so we understood exactly what was involved. Because we live in Oregon and were in Reno at the time, he did everything he could to get the truck ready for us the next day. It was ready earlier than he had thought, so we had the truck back about 2:30 the next day.