Ductworks - Your Air Duct Cleaning Expert

Business Description:

Ductworks provides the Complete Ventilation Cleaning Package, a cleaning process proven to be more effective than any other air duct cleaning method.

Categories

heating & air conditioning

Phil's Review

Service

Will Recommend

Total Experience

Denver, CO

Ductworks - Your Air Duct Cleaning Expert

Billing not so good

We have used this company maybe 8 times over the last years, as our rentals have become vacant. Recently, they did a job at a rental and for some reason the bill went to the rental, 4 times they say, rather than to my billing address they had on file. Since then, we had them do another rental for us, got the bill, and paid it promptly, with no mention of an outstanding amount. So, after no payment received after 4 invoices to the wrong address, the very first verbal communication from them was 'pay up or we are sending this to collections'. Really!! and the fellow refused to acknowledge this may have been a little harsh. The workers and the system is very good, but I wouldn't get cross-ways on payment, they need to cool their jets, and check their records before threatening collections!!!

comments

You have used our company twice, for that we are very appreciative.

An accurate depiction of billing:

The initial time that you had service provided was on 10/29/15, at the time you requested service you provided only one address, which we sent the bill to. None of the invoices or statements for this property were returned to us, and the invoice was not paid.

You had the second address performed on 1/20/16 which was paid for.

Company protocol is to send any invoices that are over 120 days past due to collections. We placed a courtesy call in an effort to prevent your account from going to collections.

Ductworks - Your Air Duct Cleaning Expert commented on 02/04/2016