The experience started when I happened to look out the window at 8 AM and saw Ian sitting in the van--I like early!! Greeted me with a firm business handshake and said he was going to take care of me. First thing was putting on the booties--a sign of respect. Then came the walk through with a the full explanation as to what was going to take place. Took the time to show and explain how the equipment worked. I use to be a contractor and didn't like to have people watch every move--I did want to see a couple of pictures--yuck! Can't thank him and your whole crew enough and will recommend your company.