Michael showed up on time, described what was going to happen before he started work and did what he said he would do. Michael did not fool around, he answered all questions asked and wore a mask the whole time. While the job was loud, I was informed of this before the service. The pricing was exactly as quoted on the phone. While I had a coupon from another company, that was much less their reviews talked about a "bait and switch" to a price about the same as Ductworks but Ductworks price was complete and up-front.