My Ductworks technician arrived exactly on time and introduced himself as Yoshan. He is a delightful, polite and hard working young man. He took great care in my home setting up and carrying out his tasks. He worked right along and the process took the amount of time I and been quoted when I booked the appointment. I was shown before and after pictures and we went through the steps he had followed through out the day I doing this job. Care was taken in the cleanup. This was a very good experience for me and I am impressed with Ductworks. I will be recommending this company to m.y friends.