Ductworks - Your Air Duct Cleaning Expert

Business Description:

Ductworks provides the Complete Ventilation Cleaning Package, a cleaning process proven to be more effective than any other air duct cleaning method.

Categories

heating & air conditioning

Amanda's Review

Service

Will Recommend

Total Experience

Highlands Ranch, CO

Ductworks - Your Air Duct Cleaning Expert

Thorough with awful customer service & communication

We had our 23 vent system cleaned last Friday starting at 8:30 am. The job should have been completed by 3:30 but the tech didn't leave until 8:00 pm. Our home was not exceptionally dirty or complicated, but the equipment broke half way through the job around 1:00. Accidents happen, no big deal. They sent another tech with working equipment and a manager out to help finish the job, or so I thought. The manager, Jason said, "I don't get paid by the hour, so I'm going to go." The other tech left as well leaving our poor tech working a 14 hour day. That's poor leadership! That same manager also told me it would only be another hour or two to complete the job around 3:00 pm. I had a date with my husband and was paying a babysitter $80 from 5:30-9:30. Needless to say, I missed out on a date with my husband, was out the money owed to a babsitter so I could babysit the tech in my home on a Friday night and the general manager offered an "olive branch" as he called it of a $35 off my total bill as a "contractors discount" and that was the best he could do. While our tech did a thorough job, I'm left extremely disappointed in the poor leadership, awful communication, and pathetic compensation for the loss of my time. I expect better customer service when I spend $565 on a job. (That was the price after my discount). Disappointed in DUCTWORKS!

comments

Always another perspective... The home is 4,200 square foot, and not a small job to complete. Yes, during the cleaning of the home our equipment broke down. Ductworks took great lengths to get additional equipment out to the home by dispatching another technician from Longmont to Highlands Ranch as the technician continued to work on the home. New equipment arrived promptly and the Manager stayed at the home until between 5-6:00pm working with the technician to complete the job. In the end, when they reached a point to where only one technician could continue, the Manager left the technician to complete the two remaining hours. We took the time and made the effort to ensure the work was performed properly. When cleaning ventilation systems it is typically a 5 to 8 hour process. Each home can present unique challenges, but our quality remains the same. I offered a discount of $35.00 as an “olive branch” for the minor inconvenience and show of good customer service, not because we did something wrong.

Ductworks - Your Air Duct Cleaning Expert commented on 08/30/2017