The only reason a gave a 4 star for Total Experience is that I made the appointment a month ago for 8:30 AM, I would have appreciated a call the night before, but Kyle showed up on time as scheduled and done a wonderful job in cleaning our vents. He took great care in protecting our floors and furniture, he also cleaned up after the job by vacuuming every area in which he worked. He showed me before and after pictures, and when I do receive them I will show them to my neighbors, and will definitely recommend Ductworks and Kyle to clean their ducts.