I contacted Breanna, Store Manager of Home Theater Concepts, by email to inquire about service help for my Onkyo receiver. She worked diligently with me to diagnose the problem, consider repair and replacement options as well as opportunities for enhancements. In the final analysis, I chose to purchase a new Onkyo receiver that Breanna had informed me was a close match, with upgrades and a similar price, to my old one. Since her store was not an Onkyo dealer, she even provided me an internet option for purchase. Breanna went way beyond the the call of duty to help me find the best solution, even though there was no financial gain for her business. I highly recomend this enterprise for its dedication to providing excellent customer support and satisfaction - even above their own profit.