Horrible Customer Service
Home Theatre Concepts Management is very unorganized. The interesting thing is the owner is the most unorganized of them all. Promised installation date, ended up 2 weeks late. Said it would take 1 day took 3. Went in paid my Bill, came back 2 days later for an additional purchase, and they charged me more saying the 1st bill was incorrect. Wanted WiFi Blueray and they gave me one that was not. Said no problem and asked them to come up with some WIFI system prices, went back in and they quoted me 1 system. Asked for all my remote cables and passwords and they gave me the wrong cord and wasn't sure if the username was correct on my login.
I will say the equipment is nice and works well, and would love to purchase more equipment, (Actually need more things as I speak to finish my system)(Shelves, Theatre seating). Teir customer service LACKS tremendously, VERY UNORGANIZED and INEXPERIENCED.
The worst part about it is the Owner didn't think my word of mouth was worth making things right. SO I AM SPREADING THE WORD. They are also losing lots of my money that could have been theirs had they done the right thing.