I called in the evening, around 6:30 p.m. And they were able to get to my house before 8. They used their equimpment to extract all of the water from several rooms in the basement and set-up industrial size fans to dry the walls and baseboards. I'm very sensitive to molds and mildew odors and they were able to get the basement so dry I've had no problem. They sprayed some chemicals to keep mold and mildew away and left the fans for several days so the baseboards and vinyl flooring didn't need to be replaced. Great job!