Business Description:
Categories
Flooring
Rivercity Flooring
2201 Plantside Dr, Louisville, KY 40299, USA
(502) 261-8233

Service

Total Experience

Will Recommend

Susan S.

Louisville, KY

Rivercity Flooring

We have used river city flooring in the past years and everything went great. However for 3 months we have tried to buy a new kitchen floor from them. We could not see the sample of the floor we originally wanted and so after 2 months we choose a different floor. Now we have 3/4 of a floor down but they ordered or received at least the wrong floor. Four working days ago the installer let rivercity know part of the floor was wrong. We have attempted to contact rivercity at least 10 times. No one answers and no one calls us back. Terrible customer service.

Terrible customer service. Zero sense of urgency to help the customer. Part of our floor is down and part is sub floor. The house is totally in disaray since the kitchen is shut down. No one will call us back nor will the answer the phone.