I got great presales support from Green Building Supply, but there was a lack of communication on the shipping portion of the transaction that resulted in our products showing up late. Aside from that, the product was great and the service was good. The issue was just a lack of communication that left me in a lurch. One other thing I would share is that the team is very knowledgeable about the product, which was great. I'd also like to emphasize that the experience Joel and his team bring is invaluable. It's not like buying from a big-box store but from someone who personally knows about the product.