Florence Carpet and Tile

Business Description:

Categories

carpet & floor coverings
Request an appointment

Joy or wayne's Review

Service

Total Experience

Will Recommend

Florence, SC

Florence Carpet and Tile

You have to tell the whole story upfront

We had a couple of glitches with Florence Carpet and Tile. The biggest was with our kitchenette. We had vinyl placed over the original flooring which is uneven. It was my understanding the 1/2.in plywood they laid would take the unevenness from the ground below. Initially, it did not and. they had roll it with 100 lbs press. Also, at one point they ran out of tile and had to order more which added 1 more week to service.

What bothered us the most, is no one told us this vinyl tile had no shine nor did we receive proper care instructions. The final flooring was a little darker than what we'd like. We've heard similar stories from other companies who've done business with them. I don't know why they wouldn't tell us that other than their own interest in a profit. You have to tell the whole story upfront. You might get your money, but you won't get a recommendation from me.

They covered the basic points of the service, did a good job on the trimmed pieces that joined dining room to the kitchen and other connected points. They also did a good job on the carpet. But they were they were late.

comments

Mr. and Mrs. L, thank you for your review. We did have to take some extra steps to ensure that the food prep and dining areas of your kitchen were perfectly flush, and are happy we accomplished that to your satisfaction. Since this review, we have met with you to compare the sample floor to the finished product and to ensure that you are satisfied with your choice, and are pleased that you are. The floor you selected is very low-maintenance; however we were able to supply you with a couple of products that will assist in keeping it looking brand new for years to come. We have since received your note thanking us for our excellent job, professionalism, and courteousness, and hope that you will choose us again for your floor covering needs.

Florence Carpet and Tile commented on 10/25/2016