Florence Carpet and Tile

Business Description:

Categories

carpet & floor coverings
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Connie's Review

Service

Total Experience

Will Recommend

Florence, SC

Florence Carpet and Tile

Happy with the customer service, but not all of the work.

I have hired Florence Carpet and Tile twice. The first time I worked with them, they did a great job. I really enjoyed working with the in-store saleswoman who helped me both times. She is very good at what she does. She helped me choose the tile, design, and to set everything up. She did a really good job.

The first project they did was in my kitchen. They put in new cabinets, countertops, and backsplash. They did a great job, except for the woman who put in my backsplash. I did not like it at first, but they were very good about fixing it for me and getting it done right.

I wanted to have my shower redone so I went back because I had, had a good experience the first time. I worked with the same saleswoman and enjoyed it. When she was setting up the installation I asked her not to send the same technician who put in my backsplash. I am not sure what happened; but I believe her boss made the decision to send the same woman anyways. I was completely unhappy with the work she did in the shower. It had to be torn out and done again. I am happy with the results of the second procedure.

comments

Connie G., thank you for your feedback. Customer satisfaction is our first priority, and we appreciate it when a customer takes the time to let us know how we are doing. An unforeseen scheduling issue with one of our installers required us to shuffle crews on your shower installation to prevent your project from being delayed. We both agreed that the work didn't meet either of our high standards which is why we completely gutted and re-tiled the shower. I am delighted that you are pleased with the end result, and you have become a dear friend to the staff at FC&T.

Florence Carpet and Tile commented on 09/10/2015