Happy with the customer service, but not all of the work.
I have hired Florence Carpet and Tile twice. The first time I worked with them, they did a great job. I really enjoyed working with the in-store saleswoman who helped me both times. She is very good at what she does. She helped me choose the tile, design, and to set everything up. She did a really good job.
The first project they did was in my kitchen. They put in new cabinets, countertops, and backsplash. They did a great job, except for the woman who put in my backsplash. I did not like it at first, but they were very good about fixing it for me and getting it done right.
I wanted to have my shower redone so I went back because I had, had a good experience the first time. I worked with the same saleswoman and enjoyed it. When she was setting up the installation I asked her not to send the same technician who put in my backsplash. I am not sure what happened; but I believe her boss made the decision to send the same woman anyways. I was completely unhappy with the work she did in the shower. It had to be torn out and done again. I am happy with the results of the second procedure.