Terrible customer service
Worst customer service. So disappointed in whole experience. Never used this company before so decided to try them. Had to deal with several different people during ordering process none of which ever knew anything about my order when I would call to check on it. Was promised a phone call when order came in but never received one. Had to call continuously to find out the status. Weeks after the order was placed we were told we couldn't get the tile because it was indefinitely on back order even though I was Told the previous day it was going to be delivered the next day. Went back to the store to order new tile and had another terrible experience with yet another customer service person who knew nothing about my order. Not helpful at all. Had to wait an hour for someone who had any knowledge of my situation to help me. After another couple hours I had picked out new tile and was assured everything would be made right because of the trouble I had experienced. Got a call 2 days later assuring me my order was on its way. Would be shipped immediately to the store and I could pick up at the end of the week. End of the week came and I had not received any phone call so I decided to call the store. The person who answered my call was very arrogant and rude. I told him I was getting very aggravated at this point because no one knew anything about my order. And it was not at the store as promised. He quite frankly informed me I had no reason to be upset and that they were very busy people with a lot going on. They couldn't know about every order. I explained to him no one ever knew anything and I was tired of wasting time. I was spending quite a bit of money for him to treat me with such indifference. My tile was over $2000.00. Not to mention other products I had bought from them two weeks prior, And the granite that was going to also be purchased to finish the project in the next week. Since my initial experience at the store I have talked with three different people who have used this company and all of them had similar experiences. Some even showed pictures of shotty work that was performed. One persons job had to be completely redone. Floors had to be replaced because they were bumpy and unlevel. The crew doing the work had not removed the floor underneath but had put her new floor over the old one. She still has not paid the balance on the account because she said the company won't come fix the other problems with the sinks she had installed. Gaps between the undercount sink and granite! It's been almost a month now and I still don't have my tile even though it was supposed to be here 2 weeks ago. I'm not happy at all! And still no one knows anything! Only gave one star because I did have one person try to be helpful and apologetic but it still hasn't resolved my issue.