I wish I could say I am as pleased as others with their reviews. My experience with Ripano was a pleasure until the day after my installation when I could not get my counter tops or island to shine as I expected they would. They had a dull appearance. I thought it may have been a haze from the sealer applied the day before so I tried to wash them. As I washed them, I noticed what appeared to be scratches and cuts throughout the entire slabs which was causing the dull appearance. I called Ripano and was advised that this was normal and expected with this stone. I had contemplated 2 different finishes. I discussed the different finishes with the staff and advised that we wanted the smooth, glossy look so went with the gloss finish. I was able to see 1 slab (needed 2) in the showroom. On its side, in the showroom lighting, the slab appeared exactly as I expected...shiny and glossy. After largely disappointed in the finish when installed, I asked to have someone come take a look at it. I was advised that the granite looked exactly as expected and that my selected stone always finished that way. I don't question people more experienced than I am, however, my disappointment is that not once in my 3 visits to the showroom or several conversations with the staff, did anybody advise that the stone would not finish with the glossy, smooth look I advised that I wanted. I was apparently supposed to ask the staff to lay the slab down flat and take it outside in the light to see the actual finish. I consider myself to be a well educated shopper and did hours of research and shopping to make sure my various kitchen selections had the exact look I wanted. I paid extra for an upgraded stone and for a 15 year warranty. I did not take a cheap way out. My granite is now largely disappointing. It never shines as I expected and always has a dull, hazy or 'dirty' appearance. As an experienced staff, if you know the granite does not finish with the high gloss look expected with granite, all I would have expected was to be informed of that so I could make an appropriate decision. I may have changed the stone or changed the finish with the proper knowledge. Ripano advises that there is nothing they can do to change the appearance. Replacing them is at my own expense. They offered to change the finish to the antiqued look but that would require removal of all 3 large pieces of granite which could cause damage to my new cabinets and cause my tiling contractor to be rescheduled, causing significant delays in completion and additional time without a functional kitchen. All of this could have been avoided with proper advisement of how the granite would finish. The common customer shopping for granite does not know or should not expect to have to ask for a slab weighing hundreds of pounds to be moved outside and laid flat to see the finish. If you're shopping for granite, do your due diligence. Bring a flashlight for appropriate lighting or have the slab moved to an area with strong lighting. Have the slab laid flat as it shows completely different on its side. Don't expect to be provided the knowledge you should be provided.