I have been using them for five or six years. Normally, I have very quick service. We have a variety of vehicles and everything is usually done within a 24 hour period. We've never had to take anything back because the problem was worse than when we brought it in, unlike sometimes you bring it in and have a whole new set of problems with some mechanics. Soo Town has unique business hours which works out for people who work full days and need work done after normal business hours. I recommend them.