When I called for an appointment for an estimate, I was told that no appointment was needed. What, a shop that works around the customers schedule! I went in on Saturday morning (which they were the only shop open) for the estimate. I was greeted by Russell the owner. He explained everything and didn't try to sell me on anything. I agreed to the estimate, brought my Lexus in for the repairs that Tuesday. The repairs were done on time and they even gave me a FREE basic detail. I would definitely recommend this shop to friends and family. In fact I already did! Thanks to Russell and his staff for making my experience an easy one