Heartwood Tree Services

Business Description:

Serving the Metro Area of Charlotte, North Carolina, We have a staff of ISA Certified Arborists trained to care for your trees.

Categories

tree services
Request an appointment

Dennis' Review

Will Recommend

Total Experience

Professionalism

Charlotte, NC

Heartwood Tree Services

The worst contractor/client experience I've had in years

I have several properties and use a score of contractors. I have used Heartwood in the past. Recently, Heartwood caused several problems: workers arrived late; did not do work I specifically requested upon their arrival; left early without completing requested work; upon reschedule, Heartwood simply chose the day and time they wanted to complete work - without asking me! I needed to request access of tenants, neighbors, gates, driveways, etc. This happened several times. Finally, on the resked date, the crew never checked with me as to job satisfaction, packed up their tools and equipment and walked off muttering, " How's that for you?" H-Wood is extremely expensive compared to competitors.. I will never use them again and encourage you to shop around.

comments

We have a different take on the experience but as you're the customer, we failed in meeting your expectations. When we call the week before doing the work to schedule, it's a suggestion waiting for your approval. We don't schedule until you okay it, as we have done every other time in the past. If you feel that's telling you when and take offense, I'm left wondering how we should have approached you to get it scheduled. I'm sorry you feel that way. We're unable to provide the level of service you require in the future. Thanks for giving us a try. Thanks for caring for your trees. Good luck to you.

Heartwood Tree Services commented on 06/20/2016