It was as if it never happened. The arborist came ON TIME and told me what I needed. That afternoon I got an estimate and a proposed date to do the work. A week before the proposed date I got an email reminder. The crew came as scheduled. When I got home that night the work was done and there wasn't a stray branch to be found. A few days later I got a bill for the amount of the estimate and I paid it. So easy, So professional. I would highly recommend Heartwood and never use anyone else. Great experience.