I found Letts after being ripped off by another property manager. Are they perfect? No, but from what I've seen, they are the best option. As mentioned, they did go through some changes in personnel, but Janet has been with us from the beginning, and has helped me keep my sanity during some trying times. They have found me 2 great tenants who have never missed a payment for my high-end property. I give a 4-star review because they have not delivered everything that was promised in the contract, such as completing inspections.