I have owned an apartment building for four years and have been working with Letts for 3 of those years. The first year did not go well with all the unexpected emergencies and tenant issues. But since I have started with Letts things have been fantastic! Letts deals with all of our tenants professionally as well as efficiently and I haven't heard any complaints about management since day one. On the contrary, I have received excellent reviews of our management service. The needs of both tenants and landlords have been perfectly balanced and I would highly recommend this property management service to anyone.