I'd give Mike and Tim at Prestige Plumbing all 5's. I called them up, and Mike was the one that took the call. He explained in detail the cost and everything and he told me what was going to take place. I'm happy with the fact that we got the same type of water tank that we originally had. Although the price was a little high, I accepted that, because I got a $100 discount from finding them on the internet, so I overall I was happy with that.