What I really liked about Tim, the owner, was that he was able to just tell me what I needed. He kept me from making a wrong decision. He knows his business so well that he was able to quickly identify what I needed to do and not have to worry about other options that were distracting to me. With other plumbers I felt like I was getting loaded responses and a sales pitch with their answers. With Prestige, I felt I was getting honest answers for what I needed, and that is greatly appreciated. They provided a solution without the sales fluff of other companies. Their product is great too. They were quick and precise with the installation and cleaned up after the work had been done.