From start to finish, my experience with Flooring Superstores was excellent. Hugo and his team made the process easy by walking us through the carpet options that were in stock, as well as pointing out the best underlay choices for our needs (including having pets). My timeline was tight, and Hugo coordinated everything seamlessly with his installer, Derek, to ensure the installation was completed right on time.

Derek was punctual, friendly, and professional throughout the process. He worked efficiently while accommodating our busy household (three big dogs, one person working from home, and everyday life happening around him). He made the experience stress-free, and by the end it honestly felt like we’d made a friend. His craftsmanship on the stairs deserves special mention—they have never looked better, and it’s clear stairs are his specialty.

I couldn’t be happier with the results or with the team that made it happen. Highly recommend Hugo, Derek, and the Flooring Superstores team for anyone looking for quality service and beautiful results!