Overall, we had a good experience with Carpet Superstores. We purchased vinyl planks for flooring from them and they also did the installation. They did a good job. Their main installer was very good at what he did. His apprentice wasn't as good, but he was good at getting the apprentice to redo work and make it better. One thing that they can improve, though, is providing feedback on the status of an order. There were several delays and they had to reschedule the date with us which meant the work got a little delayed. They eventually came through and it turned out to be not too big a deal. But it could have been a bigger hassle as we had to shift another contractor around a few times to accommodate their rescheduling. The installation itself has a few minor flaws, but they're very minor. It's an old house and the basement floor is a little uneven. They did the whole job in one day and perhaps it would have been a little better if they'd taken a little more time to finish. But, again, it's an old house and maybe that wouldn't have made too much difference. Overall, they were professional and competent in the installation. I wouldn't say their job was one hundred percent perfect, but it's an old house, the flaws are minor, so I'd say I'm happy with how everything turned out.