On Thursday evening our a/c froze up and on Friday a technician (Saul) was at our door to check it out. We needed to replace the system and (due to delays from the city issuing a permit) at 8:45 am on Wednesday they were there to replace the system. By 2 pm we were done and running with a brand new a/c. Jacques, Chris, and Saul all worked very hard to get us taken care of. They were very courteous and hard workers. Also on Sunday we discovered we did not have hot water. On Monday another Paradise tech (think his name is Ronald) came out and found out the problem and what needed to be done. That was completed this morning in a very timely manner. We have had Paradise out before to do some work on our old a/c unit and when we were told by someone else the system needed replacement the tech (don't remember who as it was a little over 2 years ago) was able to do a repair to the system and kept it running until last week when it "died". I will never hesitate to call Paradise nor hesitate to recommend them to anyone with a/c or plumbing needs. All are very helpful from Sabrina and Kim in the office to any tech that has been at my home helping me with my problems. Best company