The girl that we worked with to purchase our new puppy was amazing and very knowledgeable. However the other employees just sat around talking and playing in they're phones and didn't ask very perfessional. It was a Wednesday so maybe they were a little over staffed they actually started fight with brooms why we were getting the final paperwork together. We loved all the items in the puppy bring home bag shocked how much stuff was included and we love our new puppy too!