Honestly, I haven't had good experiences at pet stores before and was reluctant to take a family trip to this store. What a fool I was. Anyone can fall in love with a puppy, but it takes the people who work and care for the animals during their stay that make a difference for the families that walk through their doors. Did I have any intention of adding a new member to our family today? Not in the least. But to our surprise, we found a beautiful akita that stole our hearts, and Claude helped us ensure she could join our family. He did everything possible to ensure our experience was outstanding. I am leaving today with a total 180 degree perception of Petland thanks to Claude Bond. Thank you for the exceptional customer service. Petland is very luck to have this gentleman as part of their team. Knowledgeable, friendly, pro-active, and efficient. Again, thank you so much. :)