My sister-in-law has lived at Waterford since 2004. She have seen services decline progressively through the years, especially the food. The original staff had the residents' interest in mind. The food was acceptable and there were more recreational outings then. Housekeeping is not as detailed as before. The polling process is not as accessible as then, when polling was done in the building. Residents tend to be reluctant to verbalize complaints to the management staff for fear of consequences, but discuss them among themselves. This place has all of the amenities of an enjoyable place to spend the last years of your life but the components must be properly implemented to please the residents. I love all of the physical aspects of the place but can we focus on the comfort of the residents more.