My mother lives at Waterford Estates and has for five years and it is better than most and overall I am happy that she is there. However, there have been a lot of changes in personnel since she and some of them have been for the better they generally come across as having little concern for the residents. My mother was thrilled she could vote in the building, but they were deprived of that. They were sent to a center up a hill and with stairs. Other people who were less mobile than my mother could not vote. The food is horrendous. My mother is very lucid and independent and she can cook and it has gotten to the point where she is taking ensure because she isn't getting the nutrients from the food. I am disappointed with that because it wasnt that way when it started. They don't address problems, they punish the residents. They stopped letting them take leftovers. I know there is a problem with hoarding but to tell someone they can't have their leftovers seems strange. They treat the residents like children...they have done some things that are good with regards to security, but other things don't make sense. It used to be I could pull up to the back and get a cart and take things upstairs to my mother with no trouble. They eventually took all the keys to the back door so now that only the residents who drive can use the back door and now it is more trouble to get things to her. The rent is going up again. The bottom floor is now a medical center, so now it is harder to find parking. This winter they put a snow plow in a handicapped space and covered the sign. They have a little store because some residents can't get out and they jacked up the prices and I wodnered why they would do that? They do supply transportation to different places in the community, they have a bank that comes to the building, they have a good beautician so now my mother can get her hair done in the building. There are positive things; it's a beautiful place, a really nice place, but they do things that are just not thoughtful. I do suggest it to others, but they weren't willing to hold a space for my friend's relative so they went somewhere else. I don't see the upkeep of apartments is the same as it was when they first opened. They do have someone come n but my mother has been there five years and they haven't changed the carpet. when she needed new blinds they kept her waiting. My mother enjoys the fellowship and community; they do different things for the residents, but a lot of collaborative stuff they don't do. When we first went there what sold her was that they were decorated for the Crosstown Classic and she was really excited about that and it never happened again. I think they are limited in the things they do. My mother's living there is really good and she is still able to be independent. Her biggest complaint is the food...sometimes my mother won't even go down for meals. The food is just bad. People get fired but seemingly without cause. They fired the old activities coordinator and she really helped build community and did a lot for the residents so I'm not sure why they let her go and I don't see anyone doing that now. But it's not like you go in and see old people sitting and staring into space. They built a chapel for different ministers to come in which my mother and other residents like. It's beautiful, clean, they try to keep up the grounds as best as possible. Even though it is expensive for the average person it is less expensive than other places. Other places are definitely not as nice. I just think the facility needs to be more sensitive to the community around them and in the building. I am glad that she is there overall; she is still able to be independent even though she is 94.